Terms and Conditions of Delivery
We deliver to the following countries: Norway, Denmark, Sweden, Finland, Ireland, the Netherlands, UK, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy.
The delivery cost is 15 € / 99 NOK for small packages and 40 € / 299 NOK for large packages. In the checkout, the delivery cost is added to your basket.
Please note that we do not ship to countries outside Europe – and only to the countries listed above. If you have further questions about this, or if you are resident outside the countries listed above, and wish to shop in the Warm Nordic webshop, please contact us at firstname.lastname@example.org.
We send all smaller items by parcel post. This enables us to trace the package, if any problems arise. Larger items (furniture) are shipped with furniture hauliers. Items are insured during shipment, and upon receipt we encourage you to check the packaging and the contents of the package. If the packaging and/or contents is/are damaged when you receive it, you must contact us as soon as possible, and no later than within 5 calendar days.
We always package the items securely to minimise the risk of damage during transport.
If, nonetheless, you receive a package that has visible signs of damage during transport, it is important that you receive the package with reservation, or alternatively open the package in the presence of the shipping company. If the contents have been damaged, you must take out an action for damages with the shipping company in question. It is important that you immediately take exception to the condition of the package and do not acknowledge receipt without reservation. Always contact our Customer Services if you have any doubts or have received a defective item. Phone them at +45 42 62 06 00 or email them on email@example.com.
Warm Nordic deliver your order directly to your home. Smaller items such as lamps, accessories etc. are delivered as parcels. Larger items, such as most furniture, are delivered with a furniture haulier.
Shipment of parcels – delivery time
Normal delivery time per country as follows:
Denmark: 2-3 business days
Norway and Sweden: 3-5 business days
Holland, Belgium, Germany, Austria and France: 3-4 business days
Finland, Ireland and Italy: 4-6 business days
Luxembourg, Spain and Portugal: 5-6 business days
United Kingdom: 3-4 business days
In the case of larger items that are shipped with a furniture haulier, you must expect a longer delivery time. The specific delivery times for your country are listed below.
Delivery generally takes place with 2-man-operated lorries. Delivery will be made to the first accessible room in the home.
The day prior to the first possible delivery time, the haulier will contact you to make a precise agreement about the delivery day. They will also agree on a time of delivery within the applicable delivery windows in the area in question.
We deliver to all mainland destinations and any islands connected to the mainland by a bridge.
Prior to delivery, please note/ensure:
- That you can be reached at the phone number you entered on your order.
- When the haulier contacts you to make an appointment for delivery, you must inform them of any conditions that may affect delivery.For example:
- That the furniture can pass through doorways (you can find the dimensions on the website)
- Roads that are difficult to access
- Gate/door code
- Access to lift
- Narrow/steep stairs
- The driver will not remove his shoes due to health and safety regulations. So it is a good idea to cover delicate floors with dustsheets.
Furniture transport – Delivery Times
Normal delivery time per country as follows:
Denmark: 5-8 business days
Norway, Sweden, Germany, Austria, Holland, Belgium and Luxembourg: 7-14 business days
Finland, Ireland and France: 7-16 business days
Spain, Portugal and Italy: 7-18 business days
United Kingdom: 7-16 business days
Returning an item (from Norway).
If you have changed your mind about the purchase of an item, you must always phone our Customer Services on +45 42 62 06 00 or email them at firstname.lastname@example.org without undue delay and no later than 14 days after informing us that you have changed your mind about your purchase. To meet the withdrawal deadline, it is sufficient if you return the item/s before the 14 days have passed. When returning an item, you must complete and attach the delivery note and return receipt, which accompanied the item when you received it.
Please note that you must return the item in the same condition (saleable condition), in which you received it. That means, for example, that it must be unused, in its complete original packaging, and all accompanying materials (e.g. labels, hang tags, assembly and care instructions, product leaflets etc.) must accompany the item when you return it. If you are in doubt about anything, you are always welcome to phone our Customer Services on +45 42 62 06 00 or email them at email@example.com.
You are responsible for the shipping costs when returning an item.
Refund of your money
When you revoke a purchase, we will refund the amount we received from you. We will refund the amount without undue delay and, in any case, no later than 14 days from the date, on which we received your notification of withdrawal. However, we may withhold the refund until we have received the returned item/s, or until you have sent proof that you have returned the item/s. Remember to hold on to your shipping/postal receipt as evidence that the item has been shipped.
We make such a repayment with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be subject to any fees that result from the refund.