When you shop at Warm Nordic
Welcome to Warm Nordic's webshop. By trading on this website, you automatically accept the conditions below. We therefore recommend that you read the conditions thoroughly before shopping in our webshop.
Purchase of goods
When purchasing goods in the Warm Nordic webshop, you must fill in your personal information such as name, address and payment information.
Once this has been done, you will receive an order overview of your order per e-mail. Once the payment has been approved, you will receive an order confirmation. If you have any further questions, please contact customer service by phone +45 42 62 06 00 Monday-Thursday from 09.00-15.00 and Friday from 09.00-14.00, or write to info@warmnordic.com
You must be 18 years of age to shop with us. If you are under 18, you must have the consent of a parent or guardian. On www.warmnordic.com You can only order goods via our webshop. If you want to buy our products in a physical store, we refer you to our dealers. Find the nearest store her.
This is how you shop with us
To make a purchase with us, you must go through 5 steps:
- Find the product(s) you want and add them to the shopping cart. Then go to the checkout.
- Enter your personal information.
- Select shipping/payment method.
- Accept our trading conditions and personal data policy.
- Check that all information is correct on the collection page and approve the purchase.
Price error
If a price is manifestly incorrect, which you should reasonably have discovered, we are under no obligation to supply that product at the incorrect price.
Payment
At the Warm Nordic webshop you can pay with a wide selection of payment cards.
All prices in Warm Nordic's webshop are stated in either DKK or EUR. Denmark, Sweden, Finland, the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy are among the countries with which we often trade on our website. In addition, we have dealers all over the world - find a dealer her.
We do not charge card fees.
The amount is reserved when the order is placed, but is of course not deducted until the goods are dispatched from our warehouse. Where it is a question of special goods that are produced to order, we deduct payment at the time of order.
Security
The security of Warm Nordic's webshop is top notch in that all communication between our payment system and the cardholder takes place through an encrypted SSL connection (Secure Socket Layer). In other words, only PBS has access to your data. Neither the webshop nor other third parties have the opportunity to see the data that is exchanged during purchases. At the Warm Nordic webshop, your personal contact information is 100% confidential and is not shared with others.
In general
We send all smaller items as parcel post. This allows us to track the package should any problems arise. Larger items (including furniture) are sent by furniture transporter. The goods are insured during shipment, and upon receipt we encourage you to check the package's packaging and the package's contents. If the package and/or contents are damaged when you receive them, please contact us as soon as possible - within three calendar days at the latest.
We always pack the goods securely, thus minimizing the risk of shipping damage.
If you nevertheless receive a package that has visible signs of damage after transport, please accept the package with reservations (and note this on the waybill) and also open the package while the shipping company's staff looks on. Always contact our customer service if you are in doubt or have received a defective item. Telephone: +45 42 62 06 00 or mail: info@warmnordic.com
Delivery conditions
At Warm Nordic you can have your order delivered directly to your home.
Denmark, Sweden, Finland, the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy are among the countries to which we at Warm Nordic often deliver.
Please note that we do not ship exclusively to the countries listed above. If you have any further questions about this, please contact us at info@warmnordic.com.
DELIVERY COSTS
At checkout, delivery costs will be added to your cart.
Parcel shipping
Smaller items such as lamps, accessories etc. delivered as parcel delivery, either to your home, workplace or parcel shop.
Normal delivery time per country is as follows:
Denmark: 2-4 working days
Sweden: Netherlands, Belgium, Germany, Austria and France: 3-6 working days
Finland, Italy, Luxembourg, Spain and Portugal: 4-7 business days
All other countries: Ask for delivery time.
Parcel shipping - freight
Denmark: DKK 60
Sweden: 130 DKK
Finland: 160 DKK
Holland, Belgium, Luxembourg, Germany and Austria: 120 DKK
France: 155 DKK
Italy, Spain and Portugal: 205 DKK
Furniture transport
For larger items sent by furniture transport, you must expect a longer delivery time. The specific delivery times for your country are listed below.
Delivery is generally made with 1-man operated trucks. When choosing a contribution will be delivered to the first available room in the home.
The day before the first possible delivery time will the furniture transporter contact you to make a precise agreement on the delivery date. They also agree on a delivery time within the applicable delivery windows in the area in question.
We deliver to all mainland destinations and any islands connected to the mainland by a bridge. Delivery to Bornholm is possible as an exception.
NOTE: Before delivery, please secure
That you can be reached on the telephone number that you entered on the order. When the carrier contacts you to agree on delivery, you must inform about conditions that may affect the delivery. For example:
- That the furniture can pass through doorways (you can find the dimensions on the website)
- Hard to pass road
- Gate/door code
- Access to elevator
- Narrow/steep stairs
The driver does not take off his shoes due to occupational health and safety regulations. It is therefore a good idea to provide a possible dirt underlay for delicate floors.
Normal delivery time per country is as follows:
Denmark: 10-14 working days
Sweden, Germany, Austria, Netherlands, Belgium, Luxembourg, Finland, France, Spain, Portugal and Italy: 10-16 working days
All other countries: Ask for delivery time.
Larger furniture and lamps are delivered with LGT furniture transport. We offer delivery to the curb - and in Denmark we also offer delivery with delivery to the first room of the home.
Furniture transport - freight costs
Denmark: DKK 900 (withdrawal)
Sweden, Netherlands, Belgium, Luxembourg, Germany and Austria: DKK 1,350 (curbside delivery)
Finland: DKK 1,800 (kerbside delivery)
France: DKK 1,500 (kerbside delivery)
Italy, Spain and Portugal: DKK 2,000 (kerbside delivery)
Right of withdrawal
You have the right to cancel purchases without reason within 14 days. The cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the goods. If your order comes in multiple batches, the cancellation period runs from the time when the last item is received.
The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired. If the deadline expires on a public holiday, a Saturday, Christmas Eve or New Year's Eve, the period is extended to the next weekday.
If you have regretted your purchase, you have 14 days from receipt to notify us that you wish to cancel your purchase. Then simply return the item according to the given instruction received by our customer service. For larger items (furniture), you must contact customer service and arrange collection of the item at your address. See more under the 'returns' section.
PLEASE NOTE
You cannot cancel the purchase by refusing to receive the item - unless you also notify us that you cancel the purchase.
Return
If you have regretted the purchase of an item, you must always contact our customer service at +45 42 62 06 00 or info@warmnordic.com to notify that you wish to return the item. The shipment back to us must be made without delay and thus no later than 14 days after you have notified us of the return.
Please note that you must return the item in the same condition (saleable condition) as you received it. This means, for example, that it must be unused, in its complete original packaging and that all accompanying material (labels, hangtags, assembly and care instructions, product sheets, etc.) must accompany the item when you return it. If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order. If you are in doubt about anything, you are always welcome to call our customer service on +45 42 62 06 00 or email: info@warmnordic.com.
If you have changed your mind about a purchase, please send or return the item to us at the following address:
Warm Nordic
c/o DKI Logistics
Egeskovvej 20, Gate 513-535
8700 Horsens
Denmark
If you are in doubt about how to return an item, you are always welcome to email or call us by phone: +45 42 62 06 00 or email: info@warmnordic.com.
Return costs
The payment of the return costs is at the buyer's expense. Your return will therefore include a shipping cost for you.
Refund of the purchase amount
When you cancel a purchase, we will refund the amount we have received from you - minus the given shipping costs associated with the return. If the item is impaired, we deduct the amount you are liable for. If the item has lost value and this is because you have used it in a way other than what was necessary to determine the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item.
We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the returned item(s) or until you have submitted documentation that you have returned the item(s). Remember to save your shipping/postal receipt as proof that the item has been shipped. We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
RECEIPT
NOTE: We only accept packages that are sent directly to our address. We do not accept parcels sent by cash on delivery.
If you are in doubt about anything, you are always welcome to contact our customer service by phone +45 42 62 06 00 or info@warmnordic.com.
Inspection of the product and packaging
You are only responsible for any deterioration in the value of the goods which is due to handling of the goods other than what is necessary to determine the nature and properties of the goods/goods and the way they work.
You must normally examine the item in the same way as you would in a store, but you must not use it. If you have used the item in a way that you are not allowed or cannot in a business and we cannot sell the item again, you must take into account that we will deduct the decrease in value from the amount you are due back. If the item no longer has any commercial value, we will not refund the purchase amount.
In accordance with the above, you must therefore return the item in its original packaging, as failure to do so may result in a reduction in value, whereby we cannot refund the full purchase price. Therefore, it is a good idea to hold on to the original packaging until you have made your final decision. You are liable for the item(s) until we receive it(s). So please save the postal receipt and any track and trace number.
The above terms and conditions are Warm Nordic's standard terms and conditions. In the event that local legislation in the individual countries gives you more advantageous rights than Warm Nordic's standard terms and conditions, we will of course respect these rules.
Warranty and right of complaint
Warm Nordic provides a 2-year guarantee on all goods. The warranty covers all manufacturing defects.
The Warm Nordic webshop works in accordance with the Danish Purchase Act as stipulated by the Danish Competition and Consumer Authority. Complaints must be made in accordance with the rules of the Purchase Act. This means that you can complain about errors and defects that occur within 24 months of purchase. This could be an error or manufacturing defect. However, this does not apply to faults, damage or wear and tear as a result of improper use or lack of maintenance or normal wear and tear.
In other words, you have a right of complaint of 24 months. If your complaint is justified, depending on the specific situation, this means that you can have the item repaired or exchanged, be refunded or get a discount on the price.
DEFECTS
You must advertise as soon as possible after discovering the defect. If you complain within two months of discovering the fault, the complaint will always be timely.
In the event of complaints, errors, shortages or delayed shipments, please call our customer service department on +45 42 62 06 00 or email info@warmnordic.com. Our customer service will determine the right way to handle your complaint. If the item is to be returned by parcel post, a return label must be attached to the package. If it is a larger item (for example a piece of furniture) we will arrange a time to collect it. In any case, it is important that you pack the product properly so that it is not damaged during transport. When returning an item, please also attach a detailed description of the problem.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
Returns must be made to:
Warm Nordic
c/o DKI Logistics
Egeskovvej 20, Gate 513-535
8700 Horsens
Denmark
Appeals
If you disagree with our handling of your complaint, you can contact the Center for Complaint Resolution at the Danish Competition and Consumer Authority, and then the Consumer Complaints Board. Please note that certain conditions must be met before the Center for Complaint Resolution and the Consumer Complaints Board can process your complaint. Read more on the Competition and Consumer Agency's website www.forbrug.dk and find a link to the Competition and Consumer Agency's online complaint form here. The address of the Danish Competition and Consumer Authority is Nævnenes Hus, Toldboden 2, 8800 Viborg.
Alternatively, or if you are located elsewhere in the world than Denmark, you can lodge a complaint about the online purchase via the European platform for online dispute resolution: http://ec.europa.eu/odr If you lodge a complaint there, you must provide our email address: info@warmnordic.com.
Contact and company information
Warm Nordic Aps
Vestre Kongevej 4A
DK-8260 Viby J, Denmark
Telephone: +45 42 62 06 00
Mail: info@warmnordic.com
Company/CVR no.: DK38533088
COOKIE AND DATA POLICY
We optimize your experience with the use of cookies
Data policy
In our data policy, you can read how we protect and use the information you share with us. We take great care to ensure that your data is protected, so when we ask for your information for identification purposes, you can be sure that your information will only be used in accordance with this data policy. We will occasionally update our data policy on this page, so you should check back here from time to time.
QUESTIONS
If you have any questions about the information systems at www.warmnordic.com, please contact our customer service at info@warmnordic.com
Data we process about you
Processing of your personal data takes place in order to provide you with a better service and ensure the quality of the products and services that we offer you.
Data may be collected and processed by us in connection with the following contact with us:
- Use of our website, including the webshop without simultaneous purchase.
- Inquiries to us per e-mail, phone or per ordinary letter.
- Purchase via our webshops, including placing the order and delivery of the item.
- Contact customer service per phone or via the website.
- Competitions, events and the like.
Data that may be collected and processed includes:
• Contact information, e.g. name, address, telephone number, email.
• Order data, purchase history, payment information.
• Consent to marketing, newsletters or competitions.
• Personal data, including contact information, in emails to our employees.
• User behavior in connection with use of the website that is collected via cookies.
The purpose of processing your personal data
The collection and processing of your personal data will be based on specific stated purposes or other legitimate business purposes. Your personal data will only be processed based on the stated purposes. Only data that is necessary to fulfill these purposes will be relevant, and our processing will therefore be limited to such personal data. We make a concrete assessment of whether it is possible to limit the amount of data.
Deletion of unnecessary personal data
We store your information until the purpose is no longer present, and we have assessed the need for the following storage periods:
- Inquiries per mail to employees and customer service: deleted when the purpose of the storage is not present, which is a concrete assessment in each individual mail.
- Purchases via the webshop: refer to the trading conditions.
- Competitions, events and the like: As long as there is a purpose for the storage. For competitions it will typically be until the winner is announced, and for events until it has been completed.
- Newsletters and marketing material: If you have given consent to newsletters or other marketing material, the information is stored until you unsubscribe from the newsletter or receive marketing material.
Consent
Before we carry out the processing, we obtain your consent or base the processing on another legal basis. We inform you about the basis and purpose of the collection and processing of your personal data, including possibly via reference to this privacy policy, where below you can find the basis for a number of different treatments.
Your consent is voluntary and can be withdrawn at any time by contacting us. However, you should be aware that we will not be able to process your information further, unless we are legally or contractually obliged to do so.
Other grounds than consent for our processing of your information
There may be other situations where your data is processed where express consent has not been given. This can be in these situations:
- Acceptance of this privacy policy via pop-up on the page in question.
- Inquiries by email, phone or regular letter. Your inquiry is made on your own initiative.
- Buy in one of our physical stores. Any collection of information in connection with purchases via payment card or other electronic means of payment takes place with simultaneous anonymisation.
Protection
The processing of your personal data takes place according to internally adopted rules. The rules contain instructions and measures with the aim of protecting your personal data. We will always process your personal data in a way that prevents the personal data from being destroyed, lost, changed, published without authorization and against unauthorized access or knowledge of your personal data.
We have established procedures for granting access rights to those of our employees who process sensitive data and data that reveal information about personal interests and habits. We control their actual access through logging and monitoring. To avoid data loss, we regularly back up our data sets. We also protect the confidentiality and authenticity of your data using encryption.
In the event of a security breach that results in a high risk to you of discrimination, ID theft financial loss, loss of reputation or other significant disadvantage, we will notify you of a security breach as soon as possible.
Dissemination of personal data
We may entrust your personal data to the following categories of recipients:
- External IT suppliers
- Our partners in the form of suppliers and sub-suppliers of goods and services, e.g. transport and delivery, to you on our behalf.
- Providers of cookie services for the website.
- Accountants, lawyers and other advisers.
Rights
According to the data protection regulation, you have a number of rights in relation to our processing of information about you.
If you want to make use of your rights and are a customer, please contact us. You have the right to gain insight into the information that we process about you as well as a range of additional information. You have the right to have incorrect information about yourself corrected, and in special cases you have the right to have information about you deleted before the time of our general general deletion occurs. In addition, you have the right to have your personal data restricted, as well as in certain cases the right to receive your personal data in a structured, commonly used and machine-readable format.
If you have any questions regarding our data policy, you are always welcome to contact us at info@warmnordic.com.
Cookie policy
This website is operated and owned by:
Warm Nordic Aps
Vestre Kongevej 4A
DK-8260 Viby J, Denmark
Telephone: +45 42 62 06 00
Mail: info@warmnordic.com
Company/CVR no.: DK38533088
When you use Warm Nordic's website www.warmnordic.com, you accept the use of cookies.
What is a cookie?
Cookies are used on almost all websites and are in many cases necessary for the website to work. Cookies are small data files that are sent to your computer, tablet, smartphone or other device when you visit our website. Among other things, cookies allow us to recognize a device, but not who is using it. A cookie is a passive file that neither spreads viruses nor collects information from your device.
Some of the cookies we use are only stored as long as your browser is open (session cookies). Other cookies are stored on your device for a longer period of time (persistent cookies). These are used, among other things, to remember your user settings and choices when you use the website, or to target advertising. Some cookies are placed by other parties (so-called third parties) than Warm Nordic. We therefore use cookies to be able to provide you with a good service and a good user experience on our site.
The website's use of cookies
Cookies are necessary for the website to function. Cookies also help us to get an overview of your visit to the website, so that we can continuously optimize and target the website to your needs and interests. Cookies remember, for example, what you have put in a possible shopping basket, whether you have previously visited the website, whether you are logged in, and which language and currency you would like to be displayed on the website. We also use cookies to target our ads to you on other websites. Overall, cookies are thus used as part of our service to display content that is as relevant as possible to you.
Types of cookies used on warmnordic.com
Strictly necessary cookies
This type of cookie is necessary to be able to complete a purchase, as they remember which designs you have placed in your shopping basket, as well as how far you have reached in your order.
Performance cookies
These cookies help us to optimize the user experience on our website. Among other things, they collect information about which pages are most often visited and whether visitors receive error messages from the website.
Functionality cookies
These cookies help us to make the website uniform for you. They remember the choices you have made in the past - for example choice of language, username etc. They also ensure your security while you are logged in.
Targeted cookies
This type of cookie ensures that you can share and like the content on our website. At the same time, they are used to target campaigns and advertisements so that they are relevant to you. They also reduce the number of times you are shown an ad and help measure the effectiveness of advertising campaigns.
Third party cookies
The website has the following integrations and cookies from third parties:
- Google analytics
- Facebook
- Active Campaign
- YouTube
Storage of personal data
We only store information for the period permitted by law. However, cookies have an automatic lifespan, and each time you visit a page, the cookie is set or renewed automatically.
Warm Nordic undertakes to comply with the applicable rules under the EU General Data Protection Regulation (GDPR). This means that Warm Nordic undertakes to implement technical and organizational measures that ensure a high level of data security, and in the event of a breach of personal data security is obliged to report this as soon as possible to the Danish Data Protection Authority and notify the data subject(s) of the security breach.
How to reject or delete your cookies
If you wish to avoid the use of cookies, you must change your browser settings. However, you should be aware that if you block the use of cookies, you will not get the full benefit of our website - for example, you will not be able to complete a purchase.
Below you can see how to set the use of cookies, depending on your browser:
Internet Explorer
Mozilla Firefox
Google Chrome
Opera
Safari
Flash Cookies
Mac and Apple (Safari)
Android Telephones
Windows Phone
Questions and complaint guidance
If you have questions about our cookies or wish to complain about them, you are welcome to contact us at info@warmnordic.com
Latest updated:
October 2nd, 2023.
